View our FAQs
If you select the auto-debit feature, your credit card will be debited immediately once payment is requested. However, for other payment methods, you will receive a notification prompting you to make the payment. Select the Shipping History tab on your dashboard and click on the Pay Now button beside your order to make a payment. Once your payment is verified, you will be contacted for delivery.
We do not store your credit card information or other sensitive data on our servers. For any transaction, we use the services of a secure payment gateway to provide safe and secure payment procedures. Your credit card information is never transmitted via our website since the payment gateway is responsible for collecting, storing, and encrypting your data. All the information that is collected is used for products and services provision, billing, identification and authentication, services improvement, contact, and research.
Yes, we are always open to receive packages during the weekends.
Do you have a relative in America? Do you live in America and would like to send items to Jamaica? The “Please Buy It For Me” feature allows anyone anywhere in the world to shop for you and ship the items to your virtual mailbox, then we forward the items to your doorstep in Jamaica.
We offer door to door delivery in only three regions of Jamaica, namely: Kingston, Portmore, and Spanish Town. Outside of these three regions, we make use of Knutsford Express for deliveries (Shipment will be subject to Knutsford Express’ Terms and Conditions).
No, there is no limit to the size of packages you can ship to Jamaica. We are prepared and ready to ship your packages, no matter the size.
Once packages are forwarded to Jamaica on Friday, they will arrive in Jamaica on Sunday.
We will pay the Customs Duty and Custom GCT for all packages forwarded to Jamaica. Once your package is cleared, a notification will be sent to you alerting you to check your dashboard for the payable amount for clearance.
We ship packages from any source in the US. These packages can either be hand-delivered or mailed to the mailbox address you were provided.
A Shipping Alert is a means of notifying us that your package is on the way. To setup a Shipping Alert, you will be required to provide us with
The Retailer’s Name
The Tracking Number
The Estimated Delivery Date
The Estimated Weight
The Combine Shipment feature can be used if you would like to ship more than one package. To use the Combine Shipment feature, click on the Combine Shipment button when setting up a Shipping Alert and provide the required information on the other package. You can ship as much package as you want at a goal, but TERMS AND CONDITIONS APPLY.
An email will be sent to you prompting you to verify your mailbox. You need to upload a Jamaican government-issued means of identification and set up your Jamaican delivery address to verify your mailbox address. Simply follow the steps in this email to complete your mailbox address verification
Your mailbox address will be sent to you via mail as soon as you verify your email address. You can also view your mailbox address on the dashboard section of your user portal on our website.
Your mailbox address is your US forwarding address. This is what you enter as a Shipping Address when you shop online.
Your mailbox address should look like this:
When shopping, enter your mailbox address as your shipping number and enter the Mailbox Number as the apartment number. This is to help us track your package from the retailer.
Before packages are shipped on our platform, they will be insured at the rate of $1 per $100 declared value of each package. TERMS AND CONDITIONS APPLY.
Knutsford Express is a courier service provider that conveniently sends packages between its terminals in cities and towns all over Jamaica. All packages with delivery addresses outside of Kingston, Portmore and Spanish Town will be delivered using Knutsford Express. All packages delivered via Knutsford Express will be subject to Knutsford Express delivery fees which are payable on delivery.
Yes, someone else can receive your package on your behalf. If you will be personally unavailable to receive your package, simply navigate to your user portal and upload the ID of a third party available to receive your package.
All packages will be inspected before they are forwarded to Jamaica to ensure that they match the details in the invoice provided, they don’t fall into the banned products category, all double boxes are removed and reboxed where necessary, and to ensure theythey are not damaged.
You can ship virtually anything from the US to Jamaica so far it is not prohibited by the US and the Jamaican government. If you are unsure about the status of a product, kindly contact our Customer Service for further clarification.
During inspection at our warehouses in the US, your prohibited item will be separated and you will be contacted explaining why it cannot be shipped to Jamaica.
No, we don’t accept payment on delivery. Payment has to be made before deliveries can be initiated.
Your delivery address can be edited whenever you wish to, however, once a shipping alert has been created, the option to edit your delivery address will be unavailable until delivery is completed.
Without a valid mean of identification, you will not be able to use our services to forward packages to Jamaica as your mailbox address cannot be verified without a valid mean of identification.
You can ship as many cars as you want since there is no limit to the size of the package we can help you ship to Jamaica,
To calculate the shipping fees of your package, simply click on the Rates & Calculator tab at the top of your user portal.
If you use the Credit Card payment method, you will be debited once your package is cleared and delivery will be scheduled. However, for other payment methods, you will receive a notification prompting you to make payment. Once payment is made, go to your dashboard and upload your payment slip which will be subject to verification. After successful verification, you will be contacted for delivery.
We do not store your credit card information or other sensitive data on our servers. For any transaction, we use the services of a secure payment gateway to provide safe and secure payment procedures. Your credit card information is never transmitted via our website since the payment gateway is responsible for collecting, storing and encrypting your data. All the information that is collected is used for products and services provision, billing, identification and authentication, services improvement, contact, and research.
Yes, we are always open to receive packages during the weekends.