Frequently Asked Questions

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We accept Credit/Debit Cards with Visa/MasterCard logos, Discover and American Express, Local Bank Transfer, Local Bank Deposit, CashApp, PayPal, and Zelle.

Our staff in Florida will be available to collect your packages 7 days per week during the following hours:

Hours:
Monday               8:30AM–7PM
Tuesday              8:30AM–7PM
Wednesday       8:30AM–7PM
Thursday             8:30AM–7PM
Friday                   8:30AM–7PM
Saturday            9:00AM–5PM
Sunday               11:00AM–4PM

As soon as your package arrives in Kingston or Montego Bay Jamaica and is cleared through Customs, notifications will be sent out to you via text or email prompting you to make payment so your package can be delivered. Deliveries will be made within 24-48 hours after payment is confirmed..

We receive shipments in Jamaica on Mondays, then it is subject to the availability of Jamaica Customs employees to perform their duties. Packages delivered to our warehouses in Florida before the close of business on Tuesday are guaranteed to be shipped out on Friday and arrive in Jamaica on Monday. However, packages delivered after 12 Noon on Wednesday may NOT be shipped out on Friday.

Once payment is made, the package will go out for delivery in 24 to 48 hours. If you will NOT be available, please contact customer service at the time of payment (before the package goes out) to mark the package for a specific delivery time. All requests for a special delivery window will be honored, based on availability.

If your package was damaged, kindly contact customer service to issue a ticket, and investigations will be carried out accordingly.

Prohibited products are items deemed hazardous or banned for importation by the Jamaican Customs, FAA, and IATA. For more detailed information on these products, kindly contact customer support or Jamaican Customs. You can also access a list of banned import items via the link below:

https://www.jacustoms.gov.jm/sites/default/files/docs/Restriction%20Items.pdf

If a prohibited item is shipped from our Florida Office and arrives in Jamaica, it will potentially be seized by Jamaica Customs and destroyed. In some cases, you may be able to contact Jamaica Customs to discuss the possibility of obtaining a permit to allow the clearance of the item. For further information, please feel free to contact us at +1 (954) 282-9349.

Yes, you can get an estimated shipping quote by clicking Rate Calculator Supply all the required details and click “Calculate Rate.”

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We offer door to door delivery in only three regions of Jamaica, namely: Kingston, Portmore, and Spanish Town. Outside of these three regions, we make use of Knutsford Express for deliveries (Shipment will be subject to Knutsford Express’ Terms and Conditions).

No, there is no limit to the size of packages you can ship to Jamaica. We are prepared and ready to ship your packages, no matter the size.

Once packages are forwarded to Jamaica on Friday, they will arrive in Jamaica on Sunday.

We will pay the Customs Duty and Custom GCT for all packages forwarded to Jamaica. Once your package is cleared, a notification will be sent to you alerting you to check your dashboard for the payable amount for clearance.

We ship packages from any source in the US. These packages can either be hand-delivered or mailed to the mailbox address you were provided.

A Shipping Alert is a means of notifying us that your package is on the way. To setup a Shipping Alert, you will be required to provide us with

The Retailer’s Name

The Tracking Number

The Estimated Delivery Date

The Estimated Weight

The Combine Shipment feature can be used if you would like to ship more than one package. To use the Combine Shipment feature, click on the Combine Shipment button when setting up a Shipping Alert and provide the required information on the other package. You can ship as much package as you want at a goal, but TERMS AND CONDITIONS APPLY.

An email will be sent to you prompting you to verify your mailbox. You need to upload a Jamaican government-issued means of identification and set up your Jamaican delivery address to verify your mailbox address. Simply follow the steps in this email to complete your mailbox address verification

Your mailbox address will be sent to you via mail as soon as you verify your email address. You can also view your mailbox address on the dashboard section of your user portal on our website.

Your mailbox address is your US forwarding address. This is what you enter as a Shipping Address when you shop online.

Your mailbox address should look like this:

  • Full Name: [Company Name]
  • Address Line 1: 10 Big Walk Way
  • Apartment Number: [Company Initials]12345
  • City: Miami
  • State:Florida
  • Zip Code:33065
  • Phone Number: (954) 282-9349

When shopping, enter your mailbox address as your shipping number and enter the Mailbox Number as the apartment number. This is to help us track your package from the retailer.

Before packages are shipped on our platform, they will be insured at the rate of $1 per $100 declared value of each package. TERMS AND CONDITIONS APPLY.

Knutsford Express is a courier service provider that conveniently sends packages between its terminals in cities and towns all over Jamaica. All packages with delivery addresses outside of Kingston, Portmore and Spanish Town will be delivered using Knutsford Express. All packages delivered via Knutsford Express will be subject to Knutsford Express delivery fees which are payable on delivery.

Yes, someone else can receive your package on your behalf. If you will be personally unavailable to receive your package, simply navigate to your user portal and upload the ID of a third party available to receive your package.

All packages will be inspected before they are forwarded to Jamaica to ensure that they match the details in the invoice provided, they don’t fall into the banned products category, all double boxes are removed and reboxed where necessary, and to ensure theythey are not damaged.

You can ship virtually anything from the US to Jamaica so far it is not prohibited by the US and the Jamaican government. If you are unsure about the status of a product, kindly contact our Customer Service for further clarification.

During inspection at our warehouses in the US, your prohibited item will be separated and you will be contacted explaining why it cannot be shipped to Jamaica.

No, we don’t accept payment on delivery. Payment has to be made before deliveries can be initiated.

Your delivery address can be edited whenever you wish to, however, once a shipping alert has been created, the option to edit your delivery address will be unavailable until delivery is completed.

Without a valid mean of identification, you will not be able to use our services to forward packages to Jamaica as your mailbox address cannot be verified without a valid mean of identification.

You can ship as many cars as you want since there is no limit to the size of the package we can help you ship to Jamaica,

To calculate the shipping fees of your package, simply click on the Rates & Calculator tab at the top of your user portal.

If you use the Credit Card payment method, you will be debited once your package is cleared and delivery will be scheduled. However, for other payment methods, you will receive a notification prompting you to make payment. Once payment is made, go to your dashboard and upload your payment slip which will be subject to verification. After successful verification, you will be contacted for delivery.

We do not store your credit card information or other sensitive data on our servers. For any transaction, we use the services of a secure payment gateway to provide safe and secure payment procedures. Your credit card information is never transmitted via our website since the payment gateway is responsible for collecting, storing and encrypting your data. All the information that is collected is used for products and services provision, billing, identification and authentication, services improvement, contact, and research.

Yes, we are always open to receive packages during the weekends.

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